In an industry where precision is paramount, Eagle Metalcraft embarked on a rigorous path toward excellence, pursuing and securing ISO-9001:2015 certification, a globally recognized standard for quality management systems. We pursued this certification to meet—and exceed—customer expectations in the highly competitive sheet metal industry.
“Eagle has been working toward this goal for quite a while,” said Eagle Metalcraft owner Michael Bower. “John Kinsella came on one year ago and helped our team get over the hump and get it done. I am so proud of our team, those who worked so hard over the last year and those who worked toward this over the last several years to make it happen.”
How ISO-9001:2015 Powers Eagle Metalcraft Quality
Obtaining ISO-9001:2015 certification is a significant milestone for Eagle Metalcraft. The comprehensive audit conducted by DLS Quality Management, Inc. affirmed that Eagle Metalcraft has successfully implemented and effectively utilized a robust quality management system in build-to-print sheet metal products, encompassing machining, powder coating, and silk screening processes.
Audit, Assessment, and Scope
The audit, finalized on December 15, 2023, assessed Eagle Metalcraft’s adherence to the stringent standards outlined in ISO-9001:2015. The certification validates Eagle Metalcraft’s dedication to maintaining rigorous quality control throughout its operations. It also positions the company as an industry leader committed to meeting and exceeding customer expectations.
Formally issued on December 29, 2023, the certification highlights Eagle Metalcraft’s operational excellence in sheet metal production, machining, powder coating, and silk screening.
Building on a Culture of Quality
“This certification is a testament to our commitment to excellence in manufacturing and underscores our proficiency in consistently delivering high-quality products,” Bower said. “It shows our commitment to continuously improving and our ability to work to certified standards. Getting certified is just the first step, and we will continue to improve on this foundation.”
Why Is ISO-9001:2015 Certification Necessary in the Sheet Metal Industry?
ISO-9001:2015 certification is crucial in the sheet metal industry for several reasons. First, it ensures a standardized and systematic approach to quality management throughout the production process. The certification establishes a framework that promotes consistency and reliability with specific requirements for documentation, process control, and continuous improvement.
Customer Focus and Risk-Based Thinking
Second, ISO 9001:2015 certification is a testament to a commitment to customer satisfaction. The certification enhances overall product and service quality by aligning operations with customer needs and expectations. Customers can be confident in Eagle Metalcraft’s ability to consistently deliver high-quality sheet metal products, fostering trust and loyalty.
Furthermore, ISO 9001:2015 emphasizes risk-based thinking that encourages identifying and mitigating potential risks in processes. By securing certification, Eagle Metalcraft proactively ensures operational efficiency while enhancing product quality and contributing to operational resilience and adaptability.
Access to Global Markets and New Opportunities
The certification also facilitates global market access. Many international clients and markets require suppliers to meet specific quality standards, and ISO 9001:2015 is widely recognized globally. It signals to potential clients and partners that Eagle Metalcraft adheres to internationally recognized standards for quality management.
“We are excited to share this achievement with our current and prospective customers,” Bower said. “The best part is the pride I have in our team, led by John K, to accomplish this long-time goal finally!”
ISO-9001:2015 certification is a testament to Eagle Metalcraft’s journey toward excellence, setting new benchmarks for the industry. In a world where precision matters, Eagle Metalcraft has taken flight, soaring to new heights of quality, trust, and industry leadership.
About Eagle Metalcraft
Founded in 1953 as Eagle Manufacturing Company, Jack Helmer and his sons developed Eagle Metalcraft into what it is today. In 2022, Michael Bower acquired the company to carry on the legacy of quality work in sheet metal, machining, welding, powder coating, and finishing artwork.
Strategic Improvements and Recognition
Michael has since made strategic improvements to the company, including achieving Service-Disabled Veteran-Owned Small Business certification, which creates more contract opportunities. Additionally, Michael was named the 2023 Veteran-Owned Small Business Entrepreneur of the Year for upstate New York.
As the premier sheet metal fabricator, Eagle Metalcraft can amplify your brand. We combine precision sheet metal fabrication with vibrant powder coating and custom silk screening to create durable, high-quality components delivered on time, every time. Experience seamless craftsmanship and exceptional customer service with Eagle Metalcraft, where precision meets excellence.
FAQs about Eagle Metalcraft’s ISO-9001:2015 Certification
These FAQs help explain what ISO-9001:2015 means in practical terms for our customers, partners, and projects.
What is ISO-9001:2015?
ISO-9001:2015 is an international standard that defines the requirements for a quality management system. It focuses on consistent processes, documented procedures, risk-based thinking, and continuous improvement so organizations can reliably deliver products and services that meet customer and regulatory requirements.
What does ISO-9001:2015 certification mean for Eagle Metalcraft?
Certification means an independent auditor has verified that Eagle Metalcraft’s quality management system meets ISO-9001:2015 requirements. It confirms that our processes for sheet metal production, machining, powder coating, and silk screening are documented, controlled, and regularly reviewed for effectiveness.
How does this certification benefit customers?
For customers, the certification provides added confidence that projects are handled using standardized procedures, controlled workflows, and formal review steps. It supports consistent quality from prototype through production, clearer communication, improved traceability, and more predictable delivery performance.
Does ISO-9001:2015 change how projects are managed?
The core of what we do remains the same—precision metalwork— but ISO-9001:2015 adds more structure around it. Projects follow defined processes for quoting, order review, engineering, production, inspection, and final approval. Each step is documented and checked, which helps catch issues earlier and reduce rework.
How often is Eagle Metalcraft’s quality system audited?
After initial certification, surveillance audits are performed on a regular schedule by an external registrar, and a full recertification audit occurs on a multi-year cycle. Internally, we also perform routine process audits and management reviews to ensure the system stays effective between external audits.
Does ISO-9001:2015 cover suppliers and subcontractors too?
Yes, supplier control is part of the quality management system. Eagle Metalcraft evaluates and monitors key suppliers based on performance, quality, and compliance criteria. This helps ensure that materials and outsourced processes support the same quality standards we apply in-house.
Will ISO-9001:2015 affect lead times or pricing?
The goal of certification is not to add bureaucracy but to reduce waste, errors, and rework. In many cases, a strong quality management system helps stabilize lead times and total project cost over the long term by preventing problems instead of fixing them after the fact.
How does ISO-9001:2015 support continuous improvement?
The standard requires formal methods for tracking nonconformances, capturing customer feedback, analyzing data, and implementing corrective and preventive actions. Eagle Metalcraft uses these tools to identify trends, prioritize improvements, and measure whether changes actually make processes better.
Does this certification mean every part is automatically perfect?
No quality system can completely eliminate risk, but ISO-9001:2015 significantly reduces it by enforcing consistent methods and checks. When issues do occur, the system requires that they are documented, investigated, and addressed in a way that prevents similar problems in the future.
Can customers reference the certification in their own quality and audit documentation?
Yes, customers can note that Eagle Metalcraft is ISO-9001:2015 certified as part of their supplier qualification records and audit files. Certification documents and scope details can be shared during onboarding, vendor reviews, or compliance audits as needed.
